Job Description

Role: Network Voice Consultant (L2 level)

Location: - St Joseph Regional Health. 2724 Koch St. Bryan, TX 77802

Job Description:

• Basic understanding of CUCM & Cisco unity connection version 11.x and 12.x.
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of Unity Connection Voice mail services.
• Good understanding of VoIP, MGCP, H.323 and SIP services.
• The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like call pilot, signaling server, SMGR, NRS and Avaya Aura contact center.
• The one should understand PSTN protocols like T1, CCS, CAS, BRI, PRI
• The one should have knowledge of configuration of Nortel/ Avaya IP, digital and Analog phones in PBX, Spectra-link phones.
• The one should have knowledge of jumper cabling, patching and how to move Nortel TN from one port to another.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call

KEY TECHNOLOGIES:

• CUCM & Unity connection 11.x and 12.x.
• SIP, MGCP and H.323 gateways.
• UCCX 11.x and 12.x for IMAC's
• Basic scripting knowledge of UCCX

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