Job Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

Reporting to the Director of Rooms, the Director of Security is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.

RESPONSIBILITIES:

• Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies
• Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service
• Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security
• Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers
• Know and act upon all relevant Federal, State and Municipal Acts
• Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends
• Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
• Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management
• Chairs and Leads the Health & Safety Monthly Meetings
• Liaise with other Hotel Security and Law Enforcement Agencies
• Assist in planning of VIP, Special Events and Dignitary visits as required.
• Ensure lost and found property procedures are followed accurately and consistently as required.
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
• Maintain a positive relationship with all departments at The Fairmont Washington.
• Be available for emergencies
• Budget and long range financial and strategic planning
• Payroll, scheduling of normal roster and special events
• Supervise and train Security Officers
• Complete performance reviews on Security Officers
• Maintain scheduling, vacation days, lieu days and sick day lists
• Carry out investigations pertaining to all security matters

Qualifications

• Minimum 2 years' previous management experience in hotel operations
• University degree or high school diploma
• Extensive experience in Loss Prevention, Life Safety Systems, and Emergency First Aid
• Previous fire training or equivalent experience
• Advanced First Aid and CPR training, certified trainer license preferred
• Previous claims management experience preferred
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Excellent time management and organizational skills
• Knowledge of surveillance equipment
• Knowledge of electronic lock card systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

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