Job Description

Server | High-Volume Bar | New York, NY

• Delivered exceptional food and beverage service in a fast-paced, high-volume Mexican restaurant and bar, consistently providing a welcoming and memorable guest experience.
• Expertly guided guests through cuisine, signature margaritas, tequila, mezcal, beer, and specialty cocktails while making personalized menu recommendations.
• Accurately took and entered food and beverage orders using a POS system, ensuring timely communication with kitchen and bar staff.
• Upsold premium tequila, handcrafted cocktails, appetizers, desserts, and daily specials, increasing average guest check totals.
• Managed multiple tables simultaneously while maintaining exceptional service standards during peak lunch, dinner, and weekend rushes.
• Verified guest identification and served alcoholic beverages in compliance with New York State alcohol service regulations.
• Resolved guest concerns professionally and efficiently, ensuring high customer satisfaction and repeat business.
• Processed cash, credit card, and mobile payments accurately while balancing receipts and closing checks.
• Maintained cleanliness and organization of dining areas, completed opening and closing side work, and ensured compliance with food safety and sanitation standards.
• Collaborated closely with bartenders, hosts, food runners, and kitchen staff to deliver seamless service and maximize operational efficiency.
• Built strong relationships with regular guests through attentive, friendly service and extensive menu knowledge, contributing to increased customer loyalty.

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