Job Description
About Removery:
Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys.
Removery was formed in 2019 through a merge of the four leading tattoo removal brands. Now, with more than 150 studios located in the United States, Canada, and Australia, and over 1 million successful treatments to date – we’ve raised the standard for the entire industry.
Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can.
Position Overview: As a Salesforce Administrator, you will play a foundational role in building and scaling our CRM ecosystem. This position goes far beyond traditional administration—you will help architect a next ‑ generation CRM platform that supports rapid scaling, automation ‑ first operations, and AI ‑ driven decision ‑ making across the organization.
You will partner closely with Sales, Marketing, Customer Success, Product, Engineering, and our Contact Center leadership team to design intelligent workflows, optimize business processes, and create a flexible, automated CRM foundation that fuels Removery’s growth.
Responsibilities: - Administers day‑to‑day Salesforce operations, including user access, permissions, security controls, page layouts, objects, record types, and data governance.
- Builds scalable automation (primarily using Flows) to replace manual processes and improve operational efficiency across teams.
- Partners with cross‑functional stakeholders to map business processes, identify gaps, and design technical solutions aligned with business requirements.
- Translates business requirements into detailed user stories, functional specifications, and structured workflows.
- Analyzes CRM usage patterns, funnel metrics, and customer service trends to recommend operational and process improvements.
- Builds dashboards and reports that surface insights for leaders, including case trends, SLA performance, agent productivity, lifecycle metrics, and GTM funnel health.
- Maintains documentation of data models, configurations, integrations, automations, and process maps.
- Collaborates with stakeholders to build lead management flows, sales processes, customer lifecycle models, and AI‑powered workflow automations.
- Designs, optimizes, and maintains Salesforce Service Cloud functionality supporting the Contact Center, including case management, omni‑channel routing, macros, and agent console configurations.
- Partners with Contact Center leadership to analyze operational bottlenecks and design scalable workflows that reduce agent handle time and improve customer experience.
- Supports and enhances CTI/telephony integrations and related automations, including screen pops, routing logic, call dispositions, and agent productivity tooling.
- Ensures secure, least‑privilege access by owning the configuration and governance of profiles, permission sets, and role hierarchies aligned with Contact Center needs.
- Identifies proactively opportunities to improve processes, workflows, routing, and system performance, particularly within the Contact Center environment.
- Manages data imports and updates, including deduplication, cleansing initiatives, and data governance enforcement.
- Supports integration efforts with core internal systems, marketing automation platforms, billing solutions, and internal tools.
- Delivers training, onboarding, and ongoing support to drive strong user adoption across fast‑scaling teams.
- Troubleshoots issues proactively and serves as the go‑to expert for Salesforce reliability, scalability, and performance.
Position Requirements: - 4 years of Salesforce Administration experience, ideally in an enterprise ‑ level or high ‑ velocity environment.
- Salesforce certifications, such as Administrator or Advanced Administrator, are preferred.
- Ability to work from our Austin-based headquarters, at least four days per week – excluding approved time off and business travel.
Additional Requirements: - Strong expertise in Salesforce configuration, automation (Flows), data modeling, and security architecture.
- Experience supporting Contact Center or Service Cloud environments, including agent workflows, case management, routing, or telephony integrations (preferred).
- Proven ability in requirements gathering, process design, workflow mapping, and reporting/analytics.
- Background supporting Sales, Marketing, Customer Success, or cross‑functional GTM operations.
- Strong analytical skills, with the ability to turn CRM data into insights and actionable recommendations.
- Familiarity with integrations, connected apps, APIs, middleware, and data sync patterns (no coding required, but technical comfort is essential).
- Hands‑on experience with lead routing, funnel analytics, lifecycle automation, or revenue operations tooling is highly valued.
- Excellent communication skills, with the ability to influence stakeholders in a fast‑moving, high‑growth environment.
Benefits: - Competitive salary and performance-based bonuses
- Comprehensive voluntary Medical, Dental, and Vision coverage - Removery picks up most of the cost!
- Additional optional coverages such as Short and Long-term disability, Flexible Savings Accounts, etc.
- 3 weeks of paid time off for new employees (accrued and pro-rated for partial year, tenured employees earn more)
- Eight (8) company-paid holidays for new employees, tenured employees earn additional floating holidays
- Full time employees receive 8 hours of paid volunteer time per year
- 401(K) Retirement plan with generous company match
- Referral Bonus Program
- Employee Assistance Program – resources to help you manage work-life balance
- Collaborative work environment with an amazing culture, committed to diversity and inclusion
- Ongoing training and opportunities for advancement with a growing global company
- One day per week of remote work flexibility
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Equal Opportunity Employer
Job Tags
Full time, Temporary work, Remote work, Visa sponsorship, Flexible hours, 1 day per week