Job Description

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world's largest enterprises and managed services providers leverage NetBrain's platform.

What We Need

We're seeking a talented Salesforce Administrator with 2–4 years of experience supporting and enhancing the Salesforce platform. The ideal candidate combines strong declarative automation expertise—particularly with Flow—with foundational Apex development skills. Familiarity with Salesforce CPQ is a plus. This role requires a collaborative professional who can translate business requirements into scalable solutions while ensuring data integrity, security, and an exceptional user experience. Candidates based in the Eastern Time Zone are preferred to support team collaboration.

What You'll Do

• Support multiple concurrent Salesforce initiatives by configuring and maintaining the platform, including creating and modifying objects, fields, page layouts, validation rules, and flows.
• Administer and enhance Salesforce functionality using declarative tools such as Flow, converting Process builders to Flows and standard configuration features to meet business requirements.
• Assist in managing CPQ by maintaining product configurations, Product Rules, Pricing Rules, and approval processes.
• Experience with system integrations, including the ability to manage and support integrated applications across platforms.
• Collaborate with users and stakeholders to gather enhancement requests, translate them into functional solutions, and implement improvements within Salesforce.
• Support user experience improvements by configuring Lightning pages, dynamic forms, and layouts.
• Perform system testing to validate configurations, ensure data integrity, and confirm that enhancements meet business needs.
• Troubleshoot issues, perform root cause analysis, and resolve bugs or escalate when necessary.
• Maintain data quality, security, and access controls, including roles, profiles, and permission sets.
• Document configurations, processes, and user guides to support ongoing system usage and training.
• Assist with release management, deployments, and sandbox testing activities.

What You Bring

• 2–4 years of hands-on experience administering Salesforce, including configuration of objects, fields, flows, and validation rules.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud and/or Service Cloud.
• Experience with declarative automation tools such as Flow (preferred) and Process Builder.
• Familiarity with Salesforce CPQ, including product setup, pricing rules, and approval processes (preferred).
• Agentforce for Service and Sales Knowledge (Preferred).
• Working knowledge of data management practices, including data imports, exports, and data quality maintenance.
• Experience managing user access, sharing rules, roles, profiles, and permission sets.
• Strong troubleshooting and problem-solving skills with the ability to support end users and resolve system issues.
• Ability to gather business requirements and translate them into scalable Salesforce solutions.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer
• Stationary Tasks: Sitting for extended periods, remaining in a stationary position

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base salary is $80,000 - $95,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: [email protected] and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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