Job Description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

Role Overview

The New Member Support Specialist plays a critical role in centralizing and optimizing

lead management across multiple KidStrong centers. This position is responsible for

driving consistent follow-up, improving conversion rates, and supporting a predictable,

scalable sales pipeline. By managing key lead segments and guiding prospective

families through the enrollment journey, this role directly contributes to revenue growth

and overall customer experience.

New Member Inquiry Management & Engagement

 Oversee multiple categories of new member inquiries across several centers

 Manage a high volume of outbound communication and follow-up activities

 Execute outbound call campaigns to engage and follow up with assigned new

member inquiries

 Apply established communication workflows and best practices to effectively

nurture prospective members

 Maintain accurate records, detailed notes, and follow-up actions within the CRM

system (GloFox)

 Deliver timely, consistent, and professional communication across all interactions

 Proactively guide inquiries through the pipeline, driving trial scheduling and

membership enrollment

Trial Class Coordination & Support

 Qualify new member inquiries through thoughtful discovery, confirming

appropriate program fit based on age, readiness, and family expectations

 Use a consultative approach to understand family goals and position the program

as a solution to their needs

 Clearly and confidently communicate the value, structure, and benefits of the

KidStrong program

 Schedule trial classes directly into center calendars, ensuring accuracy and

alignment with availability

 Prepare families for their first class by setting clear expectations and reducing

uncertainty to improve attendance rates

 Introduce membership options, pricing, and enrollment pathways in a clear,

transparent, and compelling manner

 Execute timely post-trial follow-up to gather feedback, address questions, and

guide families toward enrollment decisions

Required Skills & Qualifications

 Customer-Centric Communication: Strong verbal and written communication

skills with the ability to build rapport quickly with families via phone, text, and

email

 Consultative Sales Skills: Ability to identify customer needs, present solutions

effectively, and guide prospects through decision-making with confidence and

professionalism

 Relationship Building: Demonstrated ability to create trust and maintain

positive relationships with new members during the onboarding process

 High-Volume Outreach Experience: Comfort managing a high volume of

outbound and inbound communications while maintaining quality and

responsiveness

 Organization & Time Management: Strong ability to prioritize tasks, manage

follow-ups, and maintain attention to detail across multiple centers or workflows

 CRM Proficiency: Experience using customer relationship management

systems (e.g., GloFox, Salesforce, HubSpot) to track interactions, manage

pipelines, and ensure accountability

 Problem-Solving & Objection Handling: Ability to address questions,

overcome concerns, and provide solutions that align with customer needs and

company offerings

 Adaptability & Multitasking: Comfortable working in a fast-paced environment

and balancing multiple conversations, schedules, and priorities simultaneously

 Technology & Communication Tools: Familiarity with text-based

communication platforms (e.g., Podium) and scheduling systems

 Team Collaboration: Ability to work cross-functionally with center staff, coaches,

and leadership to ensure seamless member experience

Preferred Qualifications

 1–3 years of experience in sales, customer success, or member services

(fitness, youth programs, or service-based industries preferred)

 Experience in outbound calling, appointment setting, or lead conversion roles

 Background in working with families, children’s programs, or community-based

services

 Proven track record of meeting or exceeding performance metrics (e.g.,

bookings, conversions, retention)

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Our People

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Job Tags

Similar Jobs