Job Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Automotive: Market Tire Coach (MTC)

•  Full-time
•  Workplace: Field Based
•  Reports to: MSXI National Tire Manager (NTM) 
•  Direct Reports: None
•  Travel: Up to 80% (Overnight Travel Required) 

Oversee tire program performance and growth as the subject matter expert in assortment, inventory, pricing, merchandising, and training. Collaborate with OEM and their partners, including Regional and Market teams, tire manufacturers, distributors, and the field team to achieve KPIs, enhance dealer execution, and increase market share. Develop and implement tire sales strategies, strengthen dealership relationships, and ensure exceptional customer satisfaction.

Key Responsibilities

• Act as the subject matter expert for tire operations, supporting Tire Inventory Management (TIM) tool implementation, setup, inventory control, pricing, product lineups, merchandising, and promotional activities.

• Enhance market and regional performance through effective sales planning, monthly performance reviews, and targeted recovery initiatives.

• Maintain compliance with tools, processes, and standards throughout OEM Dealer and partner operations.

• Provide field training and create job aids and playbooks to support operational excellence.
• Lead Tire KPI and BPR reviews with MSXI and OEM, translate insights into actionable strategies, and manage special projects to completion.
• Monitor market trends and competitors to identify growth opportunities.

Qualifications

• Experience in tire sales process, retail operations, dealer programs, or automotive roles.
• Strong knowledge of tire merchandising, pricing, and inventory management.
• OEM and dealer field experience; data-driven with proven execution.
• Strong forecasting skill and performance analysis.
• The position requires a self-starter who consistently meets KPI and customer satisfaction targets.
• Strong coaching and communication skills.
• Strong computer knowledge (Microsoft Word and Excel)
• Willingness to travel; valid driver's license.
• High School diploma or Equivalent Required (bachelor’s degree a Plus)

Success Measures:

• Achieve Market KPI improvement.
• Completed all required support documentation.
• Increased tire sales and purchases across all dealers at the market and regional level.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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