Job Description

Hospitality Trainer Role

The Hospitality Trainer position at Chick-fil-A De Zavala is an exciting opportunity to play a key role in training our hospitality team .

At Chick-fil-A, you’ll develop valuable leadership skills while helping ensure an exceptional hospitality experience for every guest. No prior experience is necessary — we’ll provide all the training and support you need to succeed. We’re looking for motivated, friendly individuals who are passionate about hospitality and enjoy teaching others how to deliver top-tier customer service .

Do you enjoy…

• Serving others
• Fast-pace, high demand
• High standards
• Problem solving
• Constructive feedback

If you're ready to lead, train, and inspire others while working in a fast-paced environment, we’d love for you to join our team. As Chick-fil-A grows, you’ll have endless opportunities to build your career and grow as a leader.

Hospitality Trainer Description:

Works together with the team, overseeing their growth and work, in order to accomplish the Franchise Owner/Operator’s vision for the restaurant. A Trainer will serve in Kitchen and/or Hospitality operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an attentive and courteous team. They will have a special focus on team member development and training.

*To meet high/day/4-day availability requirements, the team member must be able to work 36+ hours per week.*

Competitive Pay / Hourly Wage:

• $15/hr for High Availability
• $14/hr for Day Availability OR 4-day
• $13/hr for Lunch Availability
• $11/hr for Limited Availability

Opportunity for raises!

• Completion of Skill Test 1 Requirements: 50¢
• Completion of Trainer Requirements: 50¢
• Completion of Skill Test 2 Requirements: $1.50
• Completion of Shift Leader Requirements: 50¢

Desired Skills:

• Seeks out work without being asked
• Helps to seek and solve problems 
• Strong sense of urgency and initiative!
• Cares about quality of work and most importantly, our guests
• Customer-friendly demeanor and willingness to serve anywhere needed
• Ability to work outdoors for extended periods of time in a variety of weather conditions (10+ hr shift)
• Walk, bend, kneel, squat, stand, and lift heavy objects
• Able to lift 40 - 50 pounds on a consistent basis
• Strong team-working skills - gets along well with others
• Communication skills, verbal and written (English fluency preferred)
• Able to maintain an optimistic and friendly attitude throughout shift
• Able to excel in a fast-paced, PRESSURE-filled environment 
• Ability to multitask
• Detail-oriented

Responsibilities:

• Welcomes guests as they enter the restaurant or drive-thru
• Answers guest questions, offers recommendations, and provides general assistance to guests
• Takes guest orders, processes payments accurately, and maintains an accurate cash drawer
• Always be ATTENTIVE, COURTEOUS, and FRIENDLY
• Move with URGENCY 
• Ensures orders are complete and delivers food to guests
• Constantly cleaning and stocking areas in the restaurant
• Cleans various areas of the restaurant, including tables, counters, floors, trash bins and restrooms
• Maintain strict adherence to food safety procedures
• Assist with all food preparation and set up when required
• Follow procedures to ensure an outstanding guest experience
• Any other duties and responsibilities as directed by restaurant leadership

Great BENEFITS of working at Chick-fil-A De Zavala:

• Remarkable Futures Scholarships Opportunity ($2500 - $25000)
• Free employee and family meals
• Flexible Hours
• Pay Raise Opportunities
• Closed Sundays
• Community-oriented Environment
• Long Term Career Opportunity & more

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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