Job Description
Primary Responsibilities:
- Leadership & Staff Management:
- Manage, train, and develop all staff, including shift leaders, crew members, and other team members.
- Ensure that employees maintain a high level of motivation and adhere to company standards.
- Conduct performance reviews, provide feedback, and implement corrective actions when necessary.
- Foster a positive, energetic work environment that aligns with Bojangles' culture.
- Customer Service:
- Oversee customer service practices to ensure high levels of satisfaction.
- Resolve customer complaints and issues promptly and professionally.
- Ensure that all food quality and service standards meet or exceed company expectations.
- Operations Management:
- Oversee day-to-day operations of the restaurant, including food preparation, inventory control, and ordering.
- Maintain cleanliness and organization of the restaurant, ensuring compliance with health and safety regulations.
- Manage restaurant budget, monitor labor costs, and control food and beverage costs to ensure profitability.
- Ensure compliance with Bojangles' policies and procedures.
- Financial Management:
- Handle budgeting and financial reporting, ensuring the restaurant operates within the allocated budget.
- Monitor daily sales and adjust strategies as necessary to meet sales goals.
- Implement cost-control measures to maintain profitability.
- Marketing & Community Engagement:
- Promote and implement marketing initiatives within the local community.
- Build relationships with customers, local organizations, and businesses to drive traffic and brand loyalty.
- Ensure the restaurant is actively involved in local promotions and community events.
- Training & Development:
- Lead new hire training programs, ensuring all team members are well-equipped for their roles.
- Stay updated on new company initiatives, training materials, and industry trends to share with the team.
- Support career development for staff with opportunities for growth and advancement.
- Compliance & Safety:
- Ensure the restaurant adheres to all local, state, and federal laws regarding food safety and employment regulations.
- Regularly perform safety checks and audits to maintain a safe work environment.
Skills & Qualifications:
- Proven experience in a management role, preferably in the quick-service restaurant (QSR) or fast-casual industry.
- Strong leadership, communication, and interpersonal skills.
- Ability to manage a diverse team and foster a positive work environment.
- Knowledge of restaurant financials, including cost control, budgeting, and P&L management.
- A passion for delivering exceptional customer service and promoting the Bojangles brand.
- Ability to work flexible hours, including nights and weekends.
- High school diploma or equivalent (Bachelor's degree or additional certification in business management a plus).
Job Tags
Casual work, Local area, All shifts, Flexible hours, Night shift