Job Description

We are currently looking for an individual with experience and compassion for patient communication in dentistry. Our office is looking for an individual who will coordinate the scheduling and treatment of our dental patients. This is a critical part of our team, as this individual will present to patients their hygiene and treatment needs, review the financial arrangements as to such, and schedule that treatment. He or she manages the scheduling, explains the hygiene or treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility in a dental office. Candidates must have a pleasant, outgoing and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

RESPONSIBILITIES

• Communicates effectively with patients regarding routine hygiene care and treatment
• Prepares treatment plans, financial agreements, fees, consent forms, and insurance information
• Schedules and confirms patient appointments
• Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits
• Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
• Ensures all insurance information is correctly updated
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Two years of relevant experience preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with dental practice management software a plus

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