Job Description

Cloud/DevOps Engineer (IVR)

Category: Software Development/ Engineering

Main location: United States, Tennessee, Dallas

Position ID: J0326-2517

Employment Type: Full Time

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Position Description:

Join a team where you'll engineer, enhance, and modernize IVR and Contact Center platforms at enterprise scale. In this role, you'll translate leadership vision into real-world engineering outcomes-building secure, serverless, and highly available solutions on AWS while driving DevOps automation, CI/CD excellence, and modern engineering best practices. If you're a seasoned engineer with a passion for innovation, ownership, and continuous learning-especially in cloud, automation, and contact center technologies-this is your opportunity to make a meaningful impact.

This is a Full Time Employment Opportunity based in Dallas TX and/or Merrimack, NH, currently in a Hybrid Working Model.

Your future duties and responsibilities:

. Engineer, enhance, and support IVR and Contact Center platform capabilities

. Develop high quality, scalable, and reusable code and automation

. Translate leadership vision into actionable engineering outcomes

. Drive innovation and champion modern engineering practices

. Identify creative solutions to complex technical challenges

. Promote a culture of best-in-class software engineering

. Stay current with emerging technologies and industry trends

. Demonstrate ownership, accountability, and integrity in all aspects of your work

Required qualifications to be successful in this role:

. 6+ years of hands on experience as a Software, Systems, or DevOps Engineer

. Strong experience with AWS, including cloud native design and integrations

. Ability to build serverless solutions using AWS Lambda (Node.js or Python), DynamoDB, and related services

. Proficiency with DevOps automation using Ansible, Terraform, or similar tools

. Experience with Jenkins, including building and maintaining declarative CI/CD pipelines

. Strong UNIX/Linux skills and shell scripting experience

. Hands on experience with Docker and containerized development/deployment

. Experience with Contact Center or telephony systems (IVR, ACD, CTI) is a strong plus

. Experience with Amazon Connect is highly desirable

. Strong troubleshooting skills for complex application and platform issues

. Familiarity with APM tools and performance monitoring best practices

. Understanding of enterprise scale, highly available, and resilient architectures

. Experience working in Agile environments (Scrum/Kanban)

. A self-starter mindset with curiosity, collaboration, and a passion for continuous learning

Education: Bachelor's degree in computer science or equivalent experience

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $56,600.00 - $153,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

#LI-MP2

Skills:

• Ansible

• Jenkins

• Linux

• Node.Js

• Terraform

• Unix

• Telephony

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US Employment [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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