Job Description

Job Summary (List Format) Business Analyst II (Asset Management and End User Support)


- Manage the complete lifecycle of IT asset management, including procurement, tracking, deployment, and retirement.
- Support budget controls, invoicing, and purchase order processes for asset management activities.
- Maintain accurate asset records and generate reports using ServiceNow, SAP, and Microsoft Excel.
- Provide hands-on support for hardware/software deployments and asset enhancements.
- Assist with hyper care support and new end-user setups.
- Collaborate with cross-functional teams, including asset management, AV support, and executive support.
- Generate reports related to asset tracking, financials, and inventory management.
- Occasionally provide in-person end-user support (approximately 20-25% of the role).
- Ensure strong collaboration across asset management and end-user support functions.
- Gain exposure to both operational and financial aspects of IT services.
- Leverage experience with IT asset management and asset lifecycle processes.
- Apply understanding of financial aspects, such as budgets and invoicing, within asset management.
- Utilize hands-on experience with SAP, ServiceNow (for asset tracking and reporting), and Microsoft Excel (for reporting and data analysis).
- Demonstrate strong end-user support orientation with excellent interpersonal and communication skills.
- Work effectively in a fully onsite, fast-paced environment.

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